{"id":485,"date":"2024-04-03T20:36:56","date_gmt":"2024-04-03T20:36:56","guid":{"rendered":"https:\/\/roamtransit.com\/?page_id=485"},"modified":"2026-08-11T14:44:32","modified_gmt":"2026-08-11T20:44:32","slug":"token-transit","status":"publish","type":"page","link":"https:\/\/roamtransit.com\/fares\/token-transit\/","title":{"rendered":"Token Transit"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Token Transit is a mobile app you can use to purchase any of our Roam transit fares, with the exception of Lake Louise Lakeshore to Lake Louise Village in either direction. Using the Token Transit app, riders can purchase passes using credit cards on their smartphones and board the bus by showing the driver the unique pass displayed on their phone.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"197\" src=\"https:\/\/roamtransit.com\/wp-content\/uploads\/2024\/04\/corporate_logo-1024x197.png\" alt=\"\" class=\"wp-image-5545\" style=\"width:400px;height:auto\" srcset=\"https:\/\/roamtransit.com\/wp-content\/uploads\/2024\/04\/corporate_logo-1024x197.png 1024w, https:\/\/roamtransit.com\/wp-content\/uploads\/2024\/04\/corporate_logo-300x58.png 300w, https:\/\/roamtransit.com\/wp-content\/uploads\/2024\/04\/corporate_logo-768x148.png 768w, https:\/\/roamtransit.com\/wp-content\/uploads\/2024\/04\/corporate_logo-1536x295.png 1536w, https:\/\/roamtransit.com\/wp-content\/uploads\/2024\/04\/corporate_logo-2048x394.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Give Token Transit a try and Roam with ease \u2013 download the Token Transit app today!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Just follow these four easy steps:<\/h2>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-black-color has-alpha-channel-opacity has-black-background-color has-background is-style-wide\"\/>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1 .Download<\/strong><br><em>Install &#8216;Token Transit from the App Store (iOS) or Google Play (Android)<\/em><\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/tokentransit.com\/agency\/roamtransit\" target=\"_blank\" rel=\"noreferrer noopener\">Download App<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Purchase<\/strong><br><em>Select a Roam fare type, from a single ride to a 186 Consecutive Day (6 Month) Pass. Pay with your credit card and always have your pass with you. An internet connection is required in order to purchase your pass and use it on the bus. Please note that not all buses have Wi-Fi. If you will not have access to cell service \/ data when boarding the bus we do not recommend purchasing tickets through Token Transit.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Activate<\/strong><br><em>When you are ready to ride, tap your pass to activate. All passes are stored in your Token Transit account.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. Ride<\/strong><br><em>As you board the bus, show the driver your digital ticket. Ride the bus anytime with ease and convenience. That\u2019s all there is to it!<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-black-color has-alpha-channel-opacity has-black-background-color has-background is-style-wide\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Token Transit Contact Information:<\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"mailto:help@tokentransit.com\" target=\"_blank\" rel=\"noreferrer noopener\">Email<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.tokentransit.com\/support\" target=\"_blank\" rel=\"noreferrer noopener\">Website<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Frequently Asked Questions<\/h2>\n\n\n<?xml encoding=\"utf-8\" ?><div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\" data-title-english=\"What if my battery dies while my pass is active? \"><h2 id=\"at-4850\" class=\"c-accordion__title js-accordion-controller\" role=\"button\"><strong>What if my battery dies while my pass is active?<\/strong> <\/h2><div id=\"ac-4850\" class=\"c-accordion__content\">\n<p class=\"wp-block-paragraph\">You are responsible for keeping your phone charged while using your pass. Refunds will not be issued if your phone&rsquo;s battery dies while your pass is active.<\/p>\n<\/div><\/div>\n\n\n<?xml encoding=\"utf-8\" ?><div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\" data-title-english=\"When do I need an internet connection?\"><h2 id=\"at-4851\" class=\"c-accordion__title js-accordion-controller\" role=\"button\"><strong>When do I need an internet connection?<\/strong><\/h2><div id=\"ac-4851\" class=\"c-accordion__content\">\n<p class=\"wp-block-paragraph\">An internet connection is required in order to purchase your pass. An internet connection is also required to use your pass for the first time, and to refresh once each day if your pass is active for multiple days (e.g. monthly pass). Please note that not all buses have Wi-Fi.<\/p>\n<\/div><\/div>\n\n\n<?xml encoding=\"utf-8\" ?><div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\" data-title-english=\"What happens if I lose my phone?\"><h2 id=\"at-4852\" class=\"c-accordion__title js-accordion-controller\" role=\"button\"><strong>What happens if I lose my phone?<\/strong><\/h2><div id=\"ac-4852\" class=\"c-accordion__content\">\n<p class=\"wp-block-paragraph\">Your passes and payment information are linked to the account associated with your phone number. They are not linked to your physical phone. Logging in with your phone number on a new device will restore your previous pass and payment information.<\/p>\n<\/div><\/div>\n\n\n<?xml encoding=\"utf-8\" ?><div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\" data-title-english=\"I need help with the app who can help me?\"><h2 id=\"at-4853\" class=\"c-accordion__title js-accordion-controller\" role=\"button\"><strong>I need help with the app who can help me?<\/strong><\/h2><div id=\"ac-4853\" class=\"c-accordion__content\">\n<p class=\"wp-block-paragraph\">Should you experience any technical issues with the app, please contact Token Transit, at help@tokentransit.com, calling 415-91-TOKEN (86536) or by using the &ldquo;contact us&rdquo; section of the app, under account settings which will have Token Transit email and phone number.<\/p>\n<\/div><\/div>\n\n\n<?xml encoding=\"utf-8\" ?><div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\" data-title-english=\"How do I know if my pass is active?\"><h2 id=\"at-4854\" class=\"c-accordion__title js-accordion-controller\" role=\"button\"><strong>How do I know if my pass is active?<\/strong><\/h2><div id=\"ac-4854\" class=\"c-accordion__content\">\n<p class=\"wp-block-paragraph\">Active passes will be displayed under &ldquo;passes in use,&rdquo; which immediately appears when the Token Transit app is opened. They display a &ldquo;time left&rdquo; section with time remaining until the pass expires. Activated local single rides and single 10 ride passes are valid for 30 minutes. Activated regional passes are valid for 45 minutes.<\/p>\n<\/div><\/div>\n\n\n<?xml encoding=\"utf-8\" ?><div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\" data-title-english=\"Is there a record of expired passes?\"><h2 id=\"at-4855\" class=\"c-accordion__title js-accordion-controller\" role=\"button\"><strong>Is there a record of expired passes?<\/strong><\/h2><div id=\"ac-4855\" class=\"c-accordion__content\">\n<p class=\"wp-block-paragraph\">Yes, you can view a log of your past actions by going to your Account Settings and selecting &ldquo;History.&rdquo; There will be a new entry every time you use a pass.<\/p>\n<\/div><\/div>\n\n\n<?xml encoding=\"utf-8\" ?><div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\" data-title-english=\"Can I have a receipt for my pass purchase?\"><h2 id=\"at-4856\" class=\"c-accordion__title js-accordion-controller\" role=\"button\"><strong>Can I have a receipt for my pass purchase?<\/strong><\/h2><div id=\"ac-4856\" class=\"c-accordion__content\">\n<p class=\"wp-block-paragraph\">Yes, but in order to do so, you will need to make sure that you include your email address when you register your account. Receipts will be sent to the email address associated with your account.<\/p>\n<\/div><\/div>\n\n\n<?xml encoding=\"utf-8\" ?><div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\" data-title-english=\"Is my credit card information secure?\"><h2 id=\"at-4857\" class=\"c-accordion__title js-accordion-controller\" role=\"button\"><strong>Is my credit card information secure?<\/strong><\/h2><div id=\"ac-4857\" class=\"c-accordion__content\">\n<p class=\"wp-block-paragraph\">All personal and credit card information is securely stored, using encrypted Payment Card Industry Data Security Standard (PCI DSS) compliant servers.<\/p>\n<\/div><\/div>\n\n\n<?xml encoding=\"utf-8\" ?><div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\" data-title-english=\"I don&rsquo;t have a credit card; can I go to Roam and pay with cash or cheque to pay for and load passes onto the app?\"><h2 id=\"at-4858\" class=\"c-accordion__title js-accordion-controller\" role=\"button\"><strong>I don&rsquo;t have a credit card; can I go to Roam and pay with cash or cheque to pay for and load passes onto the app?<\/strong><\/h2><div id=\"ac-4858\" class=\"c-accordion__content\">\n<p class=\"wp-block-paragraph\">The only form of payment accepted by Token Transit is credit card.<\/p>\n<\/div><\/div>\n\n\n<?xml encoding=\"utf-8\" ?><div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\" data-title-english=\"Can I request a refund?\"><h2 id=\"at-4859\" class=\"c-accordion__title js-accordion-controller\" role=\"button\"><strong>Can I request a refund?<\/strong><\/h2><div id=\"ac-4859\" class=\"c-accordion__content\">\n<p class=\"wp-block-paragraph\">Passes are not transferable or replaceable. All sales are final. However, if you experience technical issues, please contact Token Transit, at help@tokentransit.com, calling 415-91-TOKEN (86536) or by using the &ldquo;contact us&rdquo; section of the app, under account settings which will have Token Transit email and phone number.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Token Transit is a mobile app you can use to purchase any of our Roam transit fares, with the exception of Lake Louise Lakeshore to Lake [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":16,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-485","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Token Transit - Roam Transit<\/title>\n<meta name=\"description\" content=\"Token Transit is a mobile app you can use to purchase any of our Roam transit fares, with the exception of Lake Louise Lakeshore to Lake Louise Village in either direction.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/roamtransit.com\/fares\/token-transit\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Token Transit - 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